GTEXFabric.com Return and Refund Policy
At GtexFabric.com, we are committed to providing our customers with high-quality Polynesian print fabrics that capture the essence of island culture. We take pride in our products and strive to ensure your satisfaction with every purchase. However, we understand that sometimes things may not go as planned. This policy outlines the conditions under which returns and refunds are accepted.
General Policy
GtexFabric.com does not offer refunds or exchanges on products unless they arrive defective or damaged. We inspect all items before shipping to ensure they meet our quality standards, but in the rare event that you receive a damaged or defective product, please contact us immediately.
Defective or Damaged Products
If you believe your product is defective or was damaged during shipping, please follow these steps:
Contact Us Within 7 Days: Notify us of the issue within 7 days of receiving your order. You can reach us at [support@Gtexfabric.com] or by calling our customer service at [1-408-471-1574].
Provide Details and Photos: Please provide a detailed description of the defect or damage, along with clear photos showing the issue. This will help us assess the problem and assist you more efficiently.
Return Shipping: If your claim is approved, we will provide you with a prepaid return shipping label. Please ensure the item is securely packaged with the original packaging, if possible, and include all original tags and labels.
Inspection: Upon receiving the returned item, we will inspect it to confirm the defect or damage. If the item is indeed defective or damaged, we will issue a refund or send a replacement, depending on your preference and product availability.
Exceptions
This policy does not cover normal wear and tear, misuse, or damage caused by the customer after receiving the product.
Custom orders or items that have been cut, washed, or altered are not eligible for return or refund.
Refund Process
If a refund is approved, it will be processed within 5-10 business days following the receipt and inspection of the returned item. Refunds will be issued to the original payment method.
Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with GtexFabric.com is as pleasant as possible.
Thank you for choosing GtexFabric.com for your Polynesian print fabric needs. We appreciate your understanding and cooperation with our return and refund policy.